Refund policy

Her Equilibrium Revived has a 14-day return policy, which means you have 14 days after receiving your item to request a return for either a store credit or exchange.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will ship out your desired exchange. You (the customer) will be required to pay the postage fees returning the item/items to our facility. Her Equilibrium Revived will then cover the postage costs sending the new item/items to you.

To be eligible for an exchange, your item/s must be in original condition, unworn or unused, with tags, and in its original packaging. 

To start an exchange, head over to our return page at: 

https://shop-her.com.au/pages/shipping-returns

and follow all the instructions to ensure your return is successful. Items sent back to us without following the instructions will not be accepted.

You can also manage your accounts by visiting https://accounts.shop-her.com.au

We do our best to ensure your requested exchange item is in stock when we receive your return, however unfortunately this is not guaranteed.

If we do not have stock of your requested item when we process your return, you will be provided with a store credit to the value of your returned item instead (subject to applicable discounts used).

You can always contact us for any return question at hello@herequilibriumrevived.com.au

Damages and issues:

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any items deemed faulty within a 30-day period can be returned. Any issues outside of this period are considered to be wear and tear and as such cannot be returned.

How to reduce wear and tear:

  • Make sure you consider the washing instructions to ensure your clothing is long lasting.
  • Treat your gym wear with care.
  • Make sure you have the correct sizing to reduce the risk of damage.

Exceptions / non-returnable items:

Unfortunately, we cannot accept returns on:

  • Gift Cards/Store Credits
  • Hats
  • Water Bottles
  • Towels
  • Socks
  • Clearance Items

Refunds / store credit:

Refunds are ONLY given if an item is deemed to be faulty/damaged.

We do not provide refunds on items that do not fit / change of mind. Alternatively, a store credit or an exchange can be issued upon return of the goods in their original condition. 

Goods deemed to be faulty will need to be returned to Her Equilibrium Revived before we can issue a refund.

Her Equilibrium Revived will not be held accountable for any missing or damaged returns in transit to our delivery address.

For refunds we will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to you.

Please return items to PO Box 5044, Bedford Western Australia 6052, Australia.